Delano Municipal Utilities staff explains ‘true-up’ invoices

DELANO, MN – Delano Municipal Utilities staff is responding to questions about high costs of the March “true-up” invoices.

The bill represents the difference between estimated energy and water usage in the months of January and February and actual readings collected by meter-reading crews. State laws allow utilities to estimate usage due to weather, workforce, or other issues, as long as the estimated readings are “trued-up” at least once per year.

Usage was estimated in January, as requested by the Delano Water, Power, and Light Commission, due to weather-related concerns. The January estimated was computed using the prior 12-month period with the assumption that corrections would be applied to the February billing cycle. The commission once again requested that usage be estimated in February, due to more cold and snow, with corrections for both months applied to the March billing cycle.

A press release from DMU states, “Unfortunately, our social media and on-bill notifications failed; for that we are truly sorry for any hardships experienced by our customers. In an effort to ease any burden, DMU will happily accept a payment arrangement so that the true-up difference can be paid over time with no penalty. We sincerely apologize for this inconvenience, and vow to improve our communications with our customers.”

One comment

  1. blb says:

    what ever happened to the “over the air radio reader’ so much money was spent on? this scenario would never have taken place. why did Delano utilities invest in a system that evidently doesn’t work.

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